To help us to sort the incoming requests, and to provide attention with the shortest delay,
please send an EMAIL or a WHATSAPP message as shown below, always including the following pieces of information:

1) Your name and position
2) Your company and location (please mind we are in CET central Europe time zone)
3) The kind of machine that is causing the issue (type, brand, year, serial number)
4) The nature of the issue
5) Pictures / videoclips / other info you feel may be relevant to help the troubleshooting